Quilt

System design, interaction design, space design, storytelling
Project brief
Quilt is a remote funeral service that helps people who lost their loved one to plan and hold a dignified funeral. In 2020, COVID-19 has been affecting all individuals in different ways. In this project, we get the chance to develop the new system to adapt the new normal.
After researching in different aspects during COVID-19, our team decided to take the challenge and design for a better end of life experience.
For the name, quilt is connecting paddings to form a warm bed covering or garment. We want to use quilt as a metaphor to voice the key value of our brand - Connect love together beyond distance.
Contributor
Benzhe Chen - Designer
Viola Huang - Designer
Peggy Li - Designer
Ruiying Xu - Interaction designer

My contribution
Qualitative research
Service design
Interaction design
Spacial design
Video production

People die in COVID-19.


Global death (Aug.8, 2020)
722k



No more than 10 family members are allowed to physically attend the funeral during COVID-19.
Grieving alone
"It just felt isolating, not that it's anyone's fault. "

Brand Value


Knit the decreased and their loved ones together.

Bond people together with love, no matter where they are, or who they are.

Bring memories together.

Die with dignity.
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Planning
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Set-up
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Viewing
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Funeral
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Planning
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Set-up
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Viewing
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Funeral
Quilt services for families, friends, and funeral homes.
Landing
Page
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Planning
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Set-up
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Viewing
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Funeral
Provide Personalized Planning Template.
Registration Questionnaire
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Planning
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Set-up
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Viewing
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Funeral
Friendly co-planning experience utilizing convenient modules.
Planning
Modules
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Planning
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Set-up
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Viewing
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Funeral
Manage guest list and platforms while sending out invitations
Guest Invitation
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Planning
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Set-up
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Viewing
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Funeral
Keep in contact with the pastor while planning.
Communicate with Pastor
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Planning
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Set-up
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Viewing
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Funeral
Manage guest list and platforms while sending out invitations
Guest Invitation
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Planning
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Set-up
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Viewing
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Funeral
Family and friends share memorial texts, images and videos.
Memorial Space
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Planning
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Set-up
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Viewing
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Funeral
Manage and receive digital gifts and memorial funds.

Gift Store
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Planning
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Set-up
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Viewing
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Funeral
Protect the privacy of your loved one.

Invitation &
Join in
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Planning
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Set-up
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Viewing
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Funeral
See supports from others.

Live Message Board
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Planning
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Set-up
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Viewing
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Funeral
Send your gifts and donation to help the family.

Send
Gift
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Planning
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Set-up
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Viewing
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Funeral
Join a casual conversation as you would do in person

Waiting
Room
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Planning
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Set-up
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Viewing
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Funeral
Experience the ceremony with flexible camera views

Switch
Camera View
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Planning
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Set-up
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Viewing
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Funeral
Share the same view as the on-site guests as if you sit next to them.

Have
A Seat
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Planning
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Set-up
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Viewing
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Funeral
Express your love and show respect to speakers.
Individual
Eulogies
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Planning
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Set-up
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Viewing
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Funeral
Share your precious stories and discover the life storiesfor the one passed away
Memory
Board
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Planning
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Set-up
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Viewing
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Funeral
Personalized thank you words directly from the family
Thank You
Card
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Planning
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Set-up
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Viewing
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Funeral
See many supports from online guests
Pass On
the Supports
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Planning
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Set-up
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Viewing
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Funeral
Displayed memories and gifts uploaded from families and friends
Share the Memories
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Planning
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Set-up
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Viewing
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Funeral
Be able to see the online guests and speaker
Individual
Eulogy
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Planning
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Set-up
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Viewing
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Funeral
Based on the wishes from the loved one passed away
Personalized
Immersive
Experience
We learnt about love.
At the end of our presentation, we made a video which is a gift to ourselves to remember this project and all the emotions we had during this term as we worked together. This project, designed under the shadow of death, taught us to seize each moment we have to live and love fully.